Privacy Policy

1. Information we collect

We may collect:

• Account information — email address, password (stored in hashed form), display name, and optional referral or invite codes.
• Inquiry and order information — contact details, shipping address, phone number, product selections, offered prices, customer notes, payment proof uploads, coupon redemptions, and inquiry status history.
• Communications — messages you send via email, WhatsApp, contact forms, or other channels we provide, as well as our responses.
• Technical data — IP address, browser type, device information, approximate location derived from IP, and usage logs needed for security, rate limiting, and service reliability.
• Marketing preferences — whether you are subscribed to outreach emails and unsubscribe requests.

2. How we use information

• Create and manage your account and authenticate sign-in.
• Process inquiries, issue quotes, verify payments, arrange shipping, and provide customer support.
• Send transactional notices (for example verification codes, password reset links, quote updates, payment and shipping notices, and in-app notifications).
• Administer promotions, coupons, and referral programs you choose to join.
• Send marketing or outreach emails where permitted by law and your preferences, with an unsubscribe option.
• Protect the security and integrity of our services, prevent fraud and abuse, and comply with legal obligations.
• Improve our website, operations, and customer experience.

3. Legal bases (where applicable)

Depending on your location, we process personal information because it is necessary to perform a contract with you (for example fulfilling an inquiry), because we have a legitimate interest in operating and securing our business, because we must comply with law, or because you have given consent (for example certain marketing communications). You may withdraw consent where consent is the basis for processing, without affecting processing that already occurred.

4. How we share information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the site (hosting, email delivery, storage, analytics, or security), under appropriate confidentiality obligations.
• Logistics and payment-related partners as needed to fulfill your order (for example carriers or banks reviewing transfer details you provide).
• Professional advisers or authorities when required by law, regulation, legal process, or to protect rights, safety, and property.
• A successor entity in connection with a merger, acquisition, or similar corporate transaction, subject to this Policy or equivalent protections.

5. Cookies and similar technologies

We use cookies and similar technologies that are necessary for signed-in sessions, security, and core site functionality. We may also use limited analytics or preference cookies to understand aggregate usage. You can control cookies through your browser settings; disabling certain cookies may affect account login or other features.

6. Email and messaging

We send transactional emails related to your account and inquiries. Separately, we may send promotional or outreach messages. You can unsubscribe from marketing emails using the link in those messages or our unsubscribe page. Unsubscribing from marketing does not affect transactional messages required to process your inquiries. If you contact us via WhatsApp or similar channels, those providers process content under their own terms and privacy policies.

7. Data retention

We retain personal information for as long as needed to provide the services, maintain business and tax records, resolve disputes, enforce our agreements, and meet legal requirements. Inquiry, payment, and shipping records may be kept for longer periods where required for accounting or compliance. Verification and password reset codes are retained only for short periods.

8. Security

We implement reasonable technical and organizational measures designed to protect personal information, including encrypted transport where supported, hashed passwords, and access controls. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. International transfers

We may process and store information in countries other than where you live. Where required, we take steps to ensure appropriate safeguards for cross-border transfers consistent with applicable law.

10. Your rights

Subject to applicable law, you may have the right to access, correct, update, or delete certain personal information; to object to or restrict certain processing; to withdraw consent; or to lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request. You can update your display name and password in your account settings when signed in.

11. Children's privacy

Our services are not directed to children under 16 (or the higher age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

12. Changes to this Policy

We may update this Privacy Policy periodically. The effective date at the top of this page will be revised when changes are posted. Continued use of the services after an update constitutes acknowledgment of the revised Policy. Where required, we will provide additional notice.

13. Contact us

For privacy-related questions or requests, contact contact@fredatrade.com. Related terms of use are described in our Terms of Service.